Contact Centers and Remote Capabilities
We have two contact center sites, both located in the northern part of Bogota, Colombia. We also have a successful Work-From-Home program, with 85% of our staff currently working remotely.
Our expert team includes hundreds of contact center agents, supervisors, QA analysts, trainers, managers and other support staff. We currently have 750+ FTE on staff (working both remotely and on site at our two physical locations), and workstations operate 24 hours a day, 7 days a week, 365 days a year.
Each workstation is connected to a high-speed internet connection and a Windows-based PC and flat screen monitor. Workstations are ergonomically designed to facilitate the comfort and productivity of our agents.
Callzilla is an outsourced contact center with top industry awards for quality, service, and results. We provide customer care and customer acquisition services via phone, email, chat, automation, and more.
Midsize and large U.S. companies turn to Callzilla to improve customer experience, increase conversions and average order value, gain market share among English and Spanish speakers, and handle a range of high-volume tasks.
Decision makers can learn more about Callzilla's services, experience, pricing and more by dropping us a line here or calling 855-CLL-ZLLA.