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Inside the Quality-First Contact Center

Callzilla's Impactful Expansion in South Africa: A Chat with Aphelele Mtshemla

Callzilla, a leading customer service provider, has recently expanded its operations to South Africa, bringing new job opportunities and exceptional customer experiences to the region. We sat down with Aphelele Mtshemla, a talented Callzilla agent from the South African team, to discuss her experiences, the local culture, and the impact of Callzilla's arrival in the area.


Topics: Success Stories About Callzilla Industry News

Callzilla Appoints Milan Batinich as VP of Business Development

Miramar, April 18th 2023 - Callzilla, an award-winning mid-size BPO company, is thrilled to announce the appointment of Milan Batinich as their new Vice President of Business Development. With 20 years of experience in contact center operations and sales management at American Express, West Corp., and other organizations, Milan brings a wealth of expertise to the Callzilla team.

Topics: Success Stories About Callzilla Industry News

#WeLikeYourStories: Sivu!

At Callzilla, we like your dreams, talents, passions... and stories!

"We are all customers somewhere."

In this captivating video interview, we sit down with Agent, Sivu Bolton, who offers unique insights into the vibrant culture, life, and aspirations of the people living in South Africa. The interview delves into the importance of customer experience in South Africa's thriving outsourcing industry, revealing how the nation's cultural strengths contribute to exceptional service delivery. Don't miss this fascinating conversation that provides a genuine look at South Africa through the eyes of a local expert.

Topics: Success Stories Customer Service Automation Call Center Technology Customer Service Insights

Callzilla Wins Bronze Stevie® Award for 2023 Sales & Customer Service

MIRAMAR, FL – March 6, 2023 – Callzilla has been presented with a Bronze Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 17th annual Stevie Awards for Sales & Customer Service.

Topics: Success Stories About Callzilla Event Recaps Industry News Awards

#WeLikeYourStories: Zabrina!

At Callzilla, we like your dreams, talents, passions... and stories!

Meet Zabrina Rivas Piñero, an Operations Manager who has been with Callzilla for over 6 years. We value Zabrina’s hard work and positive attitude on the contact center floor, but she also has a unique hobby to share! She turned her creative outlet into a small business using the skills she learned as a Callzilla leader.

How cool is that? 

Topics: Success Stories Customer Service Automation Call Center Technology Customer Service Insights

#WeLikeYourStories: Rodrigo Peñaloza

At Callzilla, we like your dreams, talents, passions... and stories!

Meet Rodrigo Peñaloza, a Callzilla Quality Assurance Analyst who has a passion for fashion. In this interview, he talks about how Callzilla helped him achieve his dream of starting his own clothing line both financially and emotionally. We are so proud of Rodrigo and can't wait to watch his success grow! 

Topics: Success Stories Customer Service Automation Call Center Technology Customer Service Insights

#CXBusinessBlast: Victoria's Secret

We are starting a new series where we highlight companies who are doing #CustomerExperience right! Callzilla is not affiliated with these brands, but they caught our attention with the way they treat their customers. Join us in a fun analysis of the full customer experience, and nominate your company for the next business blast by emailing marketing@callzilla.cx

Topics: Success Stories Customer Service Automation Call Center Technology Customer Service Insights