In the call center business, keeping track of data is essential to determine how successful operations are. The Number of calls received, number of minutes an agent takes on a single call, number of times the customer calls until their inquiry is solved, and of course, the amount of positive or negative surveys on customer satisfaction. For Callzilla, quality and satisfaction are a priority, and that’s why all of this data is compiled and analyzed using Speech Analytics, a system that is able to give us a clear idea of what our contact centers are excelling at and in what aspects the operation must be reviewed. Follow along and find out how this revolutionary technology is changing the QA game forever.
