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Inside the Quality-First Contact Center

How to Choose Between Nearshoring, Offshoring and Onshoring: 5 Pieces of Practical Advice

In the last decade, outsourcing has become a huge point of conversation and interest in the global IT and customer service industry. If a company wants to achieve significant cost savings and focus their resources on more profitable work, working with third party companies is most likely the strategy they will be going for. There are three types of outsourcing: nearshore, offshore, and onshore. What is each of these alternatives?

Topics: Nearshore outsourcing

What is Application Outsourcing and Its Benefits?


More than ever, it’s important for a company to have efficient and reliable technology solutions. Consequently, many companies have in-house teams to develop and manage IT solutions and services according to their needs. This can be cumbersome and might lead to a diversion of resources which can hinder the growth of the company and its digital transformation. That is why so many companies have turned to application outsourcing. As businesses are facing a difficult situation in which skilled workforce is scarce and resources limited, they choose to outsource, letting a third-party company or vendor manage their services and applications.

Topics: Call center outsourcing Nearshore outsourcing

The Different Types of Outsourcing: Which is the Best Fit for Your Business?


Running a business is no easy task; it requires knowledge in multiple fields, infrastructure to run various processes, and money to supply both. Luckily businesses—especially small and medium ones—can access these services through outsourcing. In this post, we will guide you through the different types of outsourcing you can find in the market and how they may benefit your business functions, so follow along.

Topics: Contact Center Outsourcing Call center outsourcing Nearshore outsourcing

Benefits of a Nearshore Contact Center in a Work-From-Home Environment

In our Nearshore Outsourcing Guide, we cover the many benefits to partnering with a nearshore contact center. One of the main benefits as compared to offshore options is the location, which makes it easy to travel and visit your vendor when needed. But what does this look like in a time of minimal travel and a new work-from-home culture?

Topics: Nearshore outsourcing

Why Nearshore Outsourcing? 30 Advantages You Should Know

Outsourcing might be a difficult choice when you have never left your operation in someone else’s hands. We know this may seem like a risk, so here at Callzilla we have compiled a list with 30 ways your business can benefit from a nearshore outsourcing company like us.

Topics: Nearshore Call Center Nearshore outsourcing