Inside the Quality-First Contact Center

Aligning Your Company's Culture With your Nearshore Call Center

There are plenty of advantages to outsourcing with a nearshore provider, and we cover a lot of them in our Nearshore Outsourcing Guide. Once you’ve made the decision to go with a nearshore partner, the next step is to find the partner that’s right for you. Here, we’ll discuss how to find a nearshore partner that fits your company culture, and how to maintain that alignment throughout your partnership.

Topics: Nearshore Call Center

Nearshore Partner: 20 Tips to Choosing Yours

Finding the best nearshore outsourcing partner might seem like a tall task when the market is so vast. It’s not as easy as just googling the term and choosing the first option on the list. Nobody trains you on what to look for, or what might suit your company the most. But here at Callzilla, we’ve got your back! We’ve compiled a list of tips you should take into account when choosing a nearshore partner.

Topics: Nearshore Call Center

Why Nearshore Outsourcing? 30 Advantages You Should Know

Outsourcing might be a difficult choice when you have never left your operation in someone else’s hands. We know this may seem like a risk, so here at Callzilla we have compiled a list with 30 ways your business can benefit from a nearshore outsourcing company like us.

Topics: Nearshore Call Center Nearshore outsourcing

Call Center Culture in Your Nearshore Locations

There are various reasons why a company would decide to outsource their call center, as the cost of office space, training, and workforce can add up.

This article from Customer Think details the costs you can expect with opening an in-house center, and the majority are related to employee expenses (hiring, benefits, productivity management, etc). With all of that investment, it can be disheartening to find that the attrition rate of onshore call centers is upwards of 30%. This burden alone pushes companies to outsource their service business, but why don’t you see that same problem repeated with your outsource partner? An advantage to outsourcing is the established call center culture that you’ll find in nearshore locations.

Topics: Nearshore Call Center

Top 5 myths about Nearshore Call Centers

Outsourcing to a nearshore location is becoming more popular, especially in
the past year. However, some businesses are still skeptical of the unfamiliar
territory. We’re here to put you at ease, dispelling 5 common myths about
nearshore call centers.

Topics: Nearshore Call Center

Nearshore Contact Center: Lowering Costs Closer to Home

Cost and quality go hand in hand when deciding whether or not to outsource a piece of your business. In our Complete Call Center Outsourcing Guide, we discuss outsourcing in general, and the different types of outsourcing: Onshore, Offshore, and nearshore. There are pros and cons to each option, but this article is for businesses that are looking for the best balance between quality and cost. To that effect, we’re going to dig in deeper into the benefits of nearshore call center services.

Topics: Nearshore Call Center Call center outsourcing

Why Is Callzilla a Nearshore Contact Center?

Maintaining high quality takes investment no matter where a contact center operates. Callzilla's main facility is a nearshore contact center in Bogota, Colombia.

Topics: Nearshore Call Center About Callzilla

Challenges with Remote Customer Service Agents | Callzilla

As you search for a customer support solution, it is important that you have all the information needed to make the right decision for your customers. This week’s #ICMIchat focused on remote agents in the contact center. Although Callzilla does not have any remote agents in our nearshore contact center, we hear our client’s headaches and have come to know there are a variety of challenges and benefits associated with outsourcing agents in a call center.

Topics: Nearshore Call Center