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Inside the Quality-First Contact Center

Callzilla Celebrates 17 Years

We recently celebrated our 17th anniversary at Callzilla, and what a year it's been! This year has been all about refocusing on what's most important: our people. In the customer service industry, people are at the center of everything we do, whether that be our customers, clients, or employees. Let's take a look back at what we've accomplished this year.

Topics: Call Center Agents Event Recaps Industry News Customer Service Insights Contact Center Outsourcing

CALLZILLA HONORED AS BRONZE STEVIE® AWARD WINNER IN 2022 AMERICAN BUSINESS AWARDS®

 

Stevie winners will be presented their awards on June 11 in New York

MIRAMAR, FL – April 28, 2022 – Callzilla was named the winner of a Bronze Stevie® Award in the Customer Service Team of the Year category in The 20th Annual American Business Awards® today.

Topics: Industry News

Customer Experience World Games 2022

 

What started as a response to the uncertainty of 2020, the Customer Experience World Games is set to continue its third year because of the value it brings to organizations in need. Created by CX Specialist, Christopher Brooks, this event brings CXers together from all industries and experience levels to make a difference in the global community. In its first two years, the CX World Games had a meaningful impact on charities, social causes, and independent retailers. In an interview with Brooks, he revealed that the 2022 games will have a similar focus, mostly including charities.

Topics: Industry News

SOCAP Florida's New Leadership Team Member

Congratulations to our very own Client Services Manager, Corey Klein! We are pleased to announce that Corey will be joining the SOCAP Florida Chapter’s Leadership team as a Communications/Secretary Officer.

Topics: Industry News

Callzilla Receives Bronze Award from the Colombian Association of Contact Centers and BPO’s

Callzilla recently attended, for the first time, the 8th annual National Excellence Awards. These awards are delivered to companies in the customer services industry, from all sectors of the economy. The event recognizes excellence in interactions with customers, and implementation of projects that contribute to the success of the company, provide a better service, and promote company-client relationships.

Topics: About Callzilla Industry News

The Impact of Customer Reviews

Answer: about half of adults under 50, according to Pew Research's “Online Shopping & E-Commerce” report released earlier this year.

Topics: Industry News

On Cloud 9: Hot Topic at Call Center Industry Events is Employee Engagement Through Gamification

I'm talking about Gamification, one of the most important tools in contact center employee engagement, at two industry events.

Topics: Call Center Technology Industry News