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Inside the Quality-First Contact Center

Callzilla Wins Bronze Stevie® Award for 2023 Sales & Customer Service

MIRAMAR, FL – March 6, 2023 – Callzilla has been presented with a Bronze Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 17th annual Stevie Awards for Sales & Customer Service.

Topics: Success Stories About Callzilla Event Recaps Industry News Awards

Callzilla Celebrates the Pets That Keep Us Company Working From Home

These past few years have significantly changed the way we work, with many individuals working from home. Callzilla has a headquarters in Miami, FL, two sites in Bogotá, Colombia, as well as an extensive remote workforce. While there are several benefits to remote work, including increased flexibility, reduced commute time, and improved work-life balance, it can also be challenging to manage the isolation, loneliness, and stress that come with it. Studies have shown that having a pet can help to alleviate some of these issues and promote better mental health.

Topics: Culture and Morale About Callzilla Call Center Agents Event Recaps Call center outsourcing join our team

Callzilla Celebrates 17 Years

We recently celebrated our 17th anniversary at Callzilla, and what a year it's been! This year has been all about refocusing on what's most important: our people. In the customer service industry, people are at the center of everything we do, whether that be our customers, clients, or employees. Let's take a look back at what we've accomplished this year.

Topics: Call Center Agents Event Recaps Industry News Customer Service Insights Contact Center Outsourcing

Customer Contact Week: A look at the 2022 Agenda

Customer Contact Week (CCW) is the largest event of its kind, taking place every year in Las Vegas, NV. What started as Call Center Week in 1999, CCW rebranded in 2018 to focus on a more wholistic view of the industry, bringing customer care, CX, and contact center leaders together with their conference and expo combo. “If you have a customer, you belong at Customer Contact Week”.

This year’s event will take place June 20-23 at Caesars Forum, a beautiful new venue from Caesars Entertainment. The event organizers describe this years’ experience as an “endless buffet of content”, which sounds quite enticing. Let’s take a look at some of the content you can expect if you’re planning to attend.

Topics: Event Recaps

CX World Games 2022: Opening Ceremony and First Challenge

The Customer Experience World Games 2022 are underway! In our previous blog, we covered the purpose of the games and its history. Now that the captains are set and teams are formed, the games began on Friday, June 3rd with an opening ceremony and an announcement of the first challenge.

Topics: Event Recaps

Callzilla Customer Service Week

With 2020 playing out as it has, it was more important than ever to celebrate our hard working team members during Customer Service week. Customer Service Week is an annual reminder of how vital excellent customer service is to an organization’s success, especially this year with our front line agents facing so many challenges. Here at Callzilla, we’re happy to share how we celebrated our team last week, both on site and virtually.

Topics: Event Recaps

Callzilla on the Move | Customer Experience Events | Callzilla ©

Callzilla is always on the move…

Topics: Event Recaps

Electronic Retailing Association’s D2C Recap

Substance. Not something Las Vegas is always known for. Glitz, glamour, show-time, the lights, the parties. You know the rest. I’m happy to report, however, that the ERA D2C event in Vegas last week was full of very shareable moments and concrete key takeaways.

Topics: Event Recaps

Where We'll Be: Summer & Fall 2017 Events

Recent and upcoming gatherings where you can find our executives. Attending one of the summer or fall events mentioned here? Please get in touch.

Topics: Event Recaps