Nowadays, you will find the majority of a company’s customer service team accessible through the phone as opposed to in person. This shift has given customers the opportunity to receive help and information they need right from the comfort of their own homes. Customers in need no longer need to worry about waiting in line at a store and leaving behind their other responsibilities in order to resolve their issue in person. Operating a company with a large number of incoming calls is difficult without an inbound calling strategy. Utilizing a call center can better the customer experience, decrease wait times and increase performance within the company.

The Great Place to Work Certification recognizes employers who create an outstanding employee experience. Because employee feedback and independent analysis determine the scores, this Certification helps job seekers distinguish which companies genuinely offer a great company culture.

ChatBots are only as effective as you make them, so the unique customization that Callzilla offers our clients is what sets our bots apart. Our frontend designs fit seamlessly into your website and mobile app, and our custom dashboards give you extensive insight into both the bot’s performance and your customer’s experience with your brand. Speaking of customer experience, that is customizable too!

The champion challenger model is a method that allows different approaches to testing solutions in a production environment. Think A/B testing, but in this case, we’re looking for the most efficient outsourcing solution. There are plenty of outsourcers with a pitch that sounds like they’re the perfect match for you: low cost, high quality, top performers, perfect!  

More than ever, it’s important for a company to have efficient and reliable technology solutions. Consequently, many companies have in-house teams to develop and manage IT solutions and services according to their needs. This can be cumbersome and might lead to a diversion of resources which can hinder the growth of the company and its digital transformation. That is why so many companies have turned to application outsourcing. As businesses are facing a difficult situation in which skilled workforce is scarce and resources limited, they choose to outsource, letting a third-party company or vendor manage their services and applications.

Running a business is no easy task; it requires knowledge in multiple fields, infrastructure to run various processes, and money to supply both. Luckily businesses—especially small and medium ones—can access these services through outsourcing. In this post, we will guide you through the different types of outsourcing you can find in the market and how they may benefit your business functions, so follow along.

Generating leads for your company is one of the most important parts of keeping your sales funnel running; your product or service might be the best in the market, but if you don’t have a well-thought out lead generation process, it will hardly reach the interested customers. Last year, we talked a little about what lead acquisition was and how it has improved the way we catch our customer’s attention.

If you already know the basics of how lead generation works, then you may be thinking that the amount of work it requires to create a single lead is too much. Worry not, we have designed this post just for you.

In recent years, live chat has become a very popular channel for seeking customer support. But adding a service like this to your business can be an expensive investment that not all companies can afford. Here at Callzilla, we want you to know that not all is lost and that settling for inefficient channels is in the past. Here are 10 benefits you will get if you choose to outsource your live chat operations.

When looking for an option to manage your IT services without raising operating costs, outsourced IT support is the way to go. It provides your company with the necessary infrastructure and personnel to manage your business day to day operations, from cloud management to cybersecurity and cyberattack prevention. Here at Callzilla we want you to know all about outsourcing IT support services and how it is essential to have a company running smoothly.

When choosing to outsource part of your operations, the factor that worries companies the most is the investment. You want to offer a top tier service for your customers, but you also don’t want it to take a toll on your business’ finances. With this in mind, we have created this short guide with the best advice to begin calculating potential call center outsourcing costs.