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Inside the Quality-First Contact Center

Callzilla Wins Bronze Stevie® Award for 2023 Sales & Customer Service

MIRAMAR, FL – March 6, 2023 – Callzilla has been presented with a Bronze Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 17th annual Stevie Awards for Sales & Customer Service.

Topics: Success Stories About Callzilla Event Recaps Industry News Awards

HVAC Uncensored Podcast: What It Takes to Make It In HVAC

The HVAC Uncensored podcast, hosted by experienced HVAC professional, Gil Cavey Jr., covers a wide range of topics related to the HVAC industry. He covers technical issues, industry news, and business strategies, with interviews from other industry professionals sharing their experiences and insights.

The podcast is aimed at HVAC professionals, including technicians, contractors, and business owners, as well as anyone interested in learning more about the HVAC industry. It provides a platform for open and honest discussions about the challenges and opportunities in this career. Gil takes an uncensored approach to not shy away from discussing controversial or taboo topics, and him and his guests are not afraid to speak their minds. With this approach, the podcast has built a loyal following among HVAC professionals (with a Facebook group of 40k+ members) who appreciate the hosts' frank and honest discussions.

Topics: About Callzilla Call Center Agents Call center outsourcing HVAC the trades

Callzilla Celebrates the Pets That Keep Us Company Working From Home

These past few years have significantly changed the way we work, with many individuals working from home. Callzilla has a headquarters in Miami, FL, two sites in Bogotá, Colombia, as well as an extensive remote workforce. While there are several benefits to remote work, including increased flexibility, reduced commute time, and improved work-life balance, it can also be challenging to manage the isolation, loneliness, and stress that come with it. Studies have shown that having a pet can help to alleviate some of these issues and promote better mental health.

Topics: Culture and Morale About Callzilla Call Center Agents Event Recaps Call center outsourcing join our team

Callzilla's New State of the Art Spanish Contact Center Site

 

Topics: About Callzilla

Contact Center Certifications: PCI, Soc 2 Type II, CCPA, and HIPAA

 

Callzilla recently renewed our certifications for the year, which is an accomplishment to brag about! PCI, Soc 2 Type II, CCPA, and HIPAA certifications… check, check, check, and check. We’d love to celebrate with you, but you may be thinking… that’s great, but what does that mean??

Topics: About Callzilla

Expanding Our Leadership Team, Welcome Andrea Osorio as Callzilla’s Senior HR Manager

We are happy to welcome another strong leader into our Callzilla family! Andrea, our Senior Human Relations Manager, has a Bachelor degree in Psychology and a Postgraduate Diploma in Human Resources Management from the Univeresity of Konrad Lorenz. She also holds a Master’s Degree in Business Management from the University of Canterbury of New Zealand. She comes to us with experience and certifications in many relevant fields, such as Coaching, Talent and Succession Strategies, SGSST (an occupational health and safety management system), and Labor and Social Security laws, among others.

Topics: About Callzilla

Callzilla’s Approach to Client Success

For Callzilla, Client Success is at the heart of our business. Our company culture revolves around the satisfaction of our customers and the success of our client partnerships. I had the opportunity to sit down with our Client Success Team and talk about their role in our growing business.

What you’ll find in this article:

  • What is Client Success?
  • Our Approach to Client Success
  • The 10 Commandments
  • Goals for 2021
Topics: About Callzilla

Splish Splash: ISO Quality Framework Guides Our Growth

Amid our growth this spring, one of the things I've most enjoyed is an opportunity I had to fill in for my general manager recently. Here's why.

Topics: About Callzilla

Callzilla and Corporate Social Responsibility

Callizilla is proud to announce the launch of our new Corporate Social Responsibility (CSR) program, Callzilove.

Corporate Social Responsibility (CSR) at Callzilla is about demonstrating and sustaining our commitment to conducting business in a responsible manner. We have a unique opportunity to make positive economic, social and environmental impacts across the communities in which we operate. We can only achieve these goals by conducting business in accordance with the highest ethical standards and by respecting accepted international principles for human rights.

Topics: Culture and Morale About Callzilla

Callzilla Receives Bronze Award from the Colombian Association of Contact Centers and BPO’s

Callzilla recently attended, for the first time, the 8th annual National Excellence Awards. These awards are delivered to companies in the customer services industry, from all sectors of the economy. The event recognizes excellence in interactions with customers, and implementation of projects that contribute to the success of the company, provide a better service, and promote company-client relationships.

Topics: About Callzilla Industry News