Inside the Quality-First Contact Center

We are happy to welcome another strong leader into our Callzilla family! Andrea, our Senior Human Relations Manager, has a Bachelor degree in Psychology and a Postgraduate Diploma in Human Resources Management from the Univeresity of Konrad Lorenz. She also holds a Master’s Degree in Business Management from the University of Canterbury of New Zealand. She comes to us with experience and certifications in many relevant fields, such as Coaching, Talent and Succession Strategies, SGSST (an occupational health and safety management system), and Labor and Social Security laws, among others.

For Callzilla, Client Success is at the heart of our business. Our company culture revolves around the satisfaction of our customers and the success of our client partnerships. I had the opportunity to sit down with our Client Success Team and talk about their role in our growing business.

What you’ll find in this article:

• What is Client Success?
• Our Approach to Client Success
• The 10 Commandments
• Goals for 2021

Amid our growth this spring, one of the things I've most enjoyed is an opportunity I had to fill in for my general manager recently. Here's why.

Callizilla is proud to announce the launch of our new Corporate Social Responsibility (CSR) program, Callzilove.

Corporate Social Responsibility (CSR) at Callzilla is about demonstrating and sustaining our commitment to conducting business in a responsible manner. We have a unique opportunity to make positive economic, social and environmental impacts across the communities in which we operate. We can only achieve these goals by conducting business in accordance with the highest ethical standards and by respecting accepted international principles for human rights.

Callzilla recently attended, for the first time, the 8th annual National Excellence Awards. These awards are delivered to companies in the customer services industry, from all sectors of the economy. The event recognizes excellence in interactions with customers, and implementation of projects that contribute to the success of the company, provide a better service, and promote company-client relationships.

Callzilla recently celebrated the memory of Sylvia Caballero, our beloved Client Services Manager who passed away tragically one year ago, on April 16th, 2017. To commemorate Sylvia's hard work and long term commitment to Callzilla, we created the Sylvia Caballero Service Award to be given annually to an employee that demonstrates adherence to our company mission and vision of support of clients and commitment to experience.

Maintaining high quality takes investment no matter where a contact center operates. Callzilla's main facility is a nearshore contact center in Bogota, Colombia.

Delivering a great customer experience comes down to getting the basics right.

Manager Sylvia Caballero was instrumental in the teamwork that enabled Callzilla to reach a milestone in May 2017. She passed away April 7, 2017.

"Our mantra continues to be 'quality first,'" says president Neal Topf.