MIRAMAR, FL – March 6, 2023 – Callzilla has been presented with a Bronze Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 17th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada on Friday, March 3.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 170 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.
Callzilla submitted their nomination based on the following highlights:
- Culture refresh: designing a more customer-centric, client-centric, and employee-centric culture.
- Tech advancements: Created automated search, new ChatBot customizations, implemented TalkPush for HR automation, and more.
- South Africa Launch: After 18 years in Bogotá, Colombia, we added a team of agents in South Africa who are CX focused, energetic, and have a strong work ethic.
- Impact Sourcing: We delved into impact sourcing, which is socially responsible outsourcing.
- Case Studies: Showing impressive results for our clients, such as a 183% increase in service levels for one client, and 135% increase in revenue for another.
- New and Updated Certifications: Great Place to Work, PCI, SOC II Type II, ISO 9001:2015, CCPA, and HIPAA.
- Employee Centricity: A focus on engagement, development, and support activities for our hardworking team.
The judges remarked:
“Amazing! The submission provided the perfect picture of a company that is focused on empowering their people to excel at supporting their customers! Great Work!”
“Your nomination has greatly impressed me. You created a culture among your employees that helped generate warmth and a sense of belonging, where everyone is welcome. Your staff's performance might reflect that. Also, you used many innovative ideas for more engagement with the Callzilla culture; they care deeply about each other, their clients, and their customers”
“Callzilla has done an excellent job of expanding and making its customers happy.”
“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year's winners for their continued success.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales. Nominations for the 2024 competition will be accepted starting this July.
Miami-based Callzilla is a full-service outsourced contact center and BPO serving US and European enterprises. Clients hire us to handle their inbound customer communications, to manage back-office processes, and/or to conduct outreach. With 2 contact center sites in Bogotá, Colombia, a team in South Africa, and an at-home workforce, they support clients of all sizes.
Callzilla is an award-winning mid-size BPO company offering clients the best of both worlds; small enough to be nimble and react quickly to your business needs, while large enough to provide the scale needed to support your business. Our clients get a different type of management focus when they partner with Callzilla. In addition to having a strong mid-level management team, Senior Leadership stays closely engaged with your business from contract signing throughout the duration of the relationship. Their goal is to enhance your customer experience by reducing friction in each step of the process.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 17th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.