Why isn't artificial intelligence and augmented reality used in training and retaining contact center agents? Third in a series about call center trends that aren't happening and should.
Ryan Romero, on 5/15/17 6:05 AM
Why isn't artificial intelligence and augmented reality used in training and retaining contact center agents? Third in a series about call center trends that aren't happening and should.
Ryan Romero, on 3/21/17 11:54 AM
Why isn't multi-channel customer care friendlier to mobile phone users? Second in a series about call center trends that aren't happening and should. (Links to other posts in this series at the bottom.)
Ryan Romero, on 3/17/17 11:50 AM
Trends, trends, trends. How about advances not happening that should? Here's my first example - your thoughts?
Ryan Romero, on 3/2/17 7:30 AM
Two chats at a trade show gave me shocking reminders about some of our competition. These exchanges got me thinking about how much the idea of a cheap call center will cost plenty in the long run.
Ryan Romero, on 2/23/17 6:00 AM
The single best piece of advice I’ve ever received, and the four C's that shape how I interact with clients and prospects.
