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Inside the Quality-First Contact Center

Corey Goldbaum

Head of marketing Corey Goldbaum

Recent Posts by Corey Goldbaum:

#WeLikeYourStories: Rodrigo Peñaloza

At Callzilla, we like your dreams, talents, passions... and stories!

Meet Rodrigo Peñaloza, a Callzilla Quality Assurance Analyst who has a passion for fashion. In this interview, he talks about how Callzilla helped him achieve his dream of starting his own clothing line both financially and emotionally. We are so proud of Rodrigo and can't wait to watch his success grow! 

Topics: Success Stories Customer Service Automation Call Center Technology Customer Service Insights

Callzilla is (Officially!) a Great Place to Work

The Great Place to Work Certification recognizes employers who create an outstanding employee experience. Because employee feedback and independent analysis determine the scores, this Certification helps job seekers distinguish which companies genuinely offer a great company culture.

Topics: Call center outsourcing

Build a Custom ChatBot That Fits Your Business Needs

ChatBots are only as effective as you make them, so the unique customization that Callzilla offers our clients is what sets our bots apart. Our frontend designs fit seamlessly into your website and mobile app, and our custom dashboards give you extensive insight into both the bot’s performance and your customer’s experience with your brand. Speaking of customer experience, that is customizable too!

Topics: Call center outsourcing

Callzilla Celebrates 17 Years

We recently celebrated our 17th anniversary at Callzilla, and what a year it's been! This year has been all about refocusing on what's most important: our people. In the customer service industry, people are at the center of everything we do, whether that be our customers, clients, or employees. Let's take a look back at what we've accomplished this year.

Topics: Call Center Agents Event Recaps Industry News Customer Service Insights Contact Center Outsourcing

Customer Contact Week: A look at the 2022 Agenda

Customer Contact Week (CCW) is the largest event of its kind, taking place every year in Las Vegas, NV. What started as Call Center Week in 1999, CCW rebranded in 2018 to focus on a more wholistic view of the industry, bringing customer care, CX, and contact center leaders together with their conference and expo combo. “If you have a customer, you belong at Customer Contact Week”.

This year’s event will take place June 20-23 at Caesars Forum, a beautiful new venue from Caesars Entertainment. The event organizers describe this years’ experience as an “endless buffet of content”, which sounds quite enticing. Let’s take a look at some of the content you can expect if you’re planning to attend.

Topics: Event Recaps

CX World Games 2022: Opening Ceremony and First Challenge

The Customer Experience World Games 2022 are underway! In our previous blog, we covered the purpose of the games and its history. Now that the captains are set and teams are formed, the games began on Friday, June 3rd with an opening ceremony and an announcement of the first challenge.

Topics: Event Recaps

Are You Up for the Challenge?: Benefits of the Champion Challenger Outsourcing Model

The champion challenger model is a method that allows different approaches to testing solutions in a production environment. Think A/B testing, but in this case, we’re looking for the most efficient outsourcing solution. There are plenty of outsourcers with a pitch that sounds like they’re the perfect match for you: low cost, high quality, top performers, perfect!  

Topics: Call center outsourcing

Contact Center Certifications: PCI, Soc 2 Type II, CCPA, and HIPAA

 

Callzilla recently renewed our certifications for the year, which is an accomplishment to brag about! PCI, Soc 2 Type II, CCPA, and HIPAA certifications… check, check, check, and check. We’d love to celebrate with you, but you may be thinking… that’s great, but what does that mean??

Topics: About Callzilla