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Inside the Quality-First Contact Center

Callzilla Marketing

Callzilla Marketing

News & tips from Callzilla's customer experience experts.

Recent Posts by Callzilla Marketing:



Stevie winners will be presented their awards on June 11 in New York

MIRAMAR, FL – April 28, 2022 – Callzilla was named the winner of a Bronze Stevie® Award in the Customer Service Team of the Year category in The 20th Annual American Business Awards® today.

Topics: Industry News

The Different Types of Outsourcing: Which is the Best Fit for Your Business?


Running a business is no easy task; it requires knowledge in multiple fields, infrastructure to run various processes, and money to supply both. Luckily businesses—especially small and medium ones—can access these services through outsourcing. In this post, we will guide you through the different types of outsourcing you can find in the market and how they may benefit your business functions, so follow along.

Topics: Contact Center Outsourcing Call center outsourcing Nearshore outsourcing

Automated Services: ChatBot, IVR, Voice Broadcast Messaging, and More

One of the best ways for companies to improve their customer service operations is automated services; These tools are all about cost savings without losing service quality. Here at Callzilla, we want you to know about some of the automated tools you can add to your customer care department. Follow along and find what suits your company the most.

Topics: Customer Service Automation

Automated Lead Generation: How It Works and the Best Tools For the Job

Generating leads for your company is one of the most important parts of keeping your sales funnel running; your product or service might be the best in the market, but if you don’t have a well-thought out lead generation process, it will hardly reach the interested customers. Last year, we talked a little about what lead acquisition was and how it has improved the way we catch our customer’s attention.

If you already know the basics of how lead generation works, then you may be thinking that the amount of work it requires to create a single lead is too much. Worry not, we have designed this post just for you.

Topics: Call center outsourcing

Automated Answering Service, better known as Interactive Voice Response

When managing a call center, efficiency is key. One of the tools that contributes most to this is Interactive Voice Response technology, better known as IVR. This simple but effective tool helps business phone systems manage customer calls in an easier way than using only live agents. Read on to find out why IVR is an automated service you must have in your call center.

10 Benefits of Live Chat Outsourcing

In recent years, live chat has become a very popular channel for seeking customer support. But adding a service like this to your business can be an expensive investment that not all companies can afford. Here at Callzilla, we want you to know that not all is lost and that settling for inefficient channels is in the past. Here are 10 benefits you will get if you choose to outsource your live chat operations.

Topics: Call center outsourcing

Callzilla Wins Silver Stevie® Award for Sales & Customer Service

Miramar, Florida – March 1, 2022 – Callzilla was presented with a Silver Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 16th annual Stevie Awards for Sales & Customer Service last night.

Customer Experience4 Book Release

CX professionals share their thoughts on achieving impact & visibility through CX

Smart IVR Solution: ensure the correct connection for your customers

When talking about call center services, efficiency and cost savings are 2 factors that are usually included in this conversation. “How can we make this faster and cheaper?” is the one-million-dollar question. And most of the tools we use for customer service do both of these, with the added improvement to customer satisfaction.

Topics: Customer Service Automation

Ensuring Customer Satisfaction: CSAT and Voice of Customer (VOC)

Find out why these 2 metrics are essential to understand your customers and improve your overall customer service experience

Keeping track of customer feedback can be a difficult process. In this article, we want to tell you about the two principal methods used by companies, along with the different ways they can be set up.

Topics: Customer Service Insights