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Inside the Quality-First Contact Center

Callzilla Marketing

Callzilla Marketing

News & tips from Callzilla's customer experience experts.

Recent Posts by Callzilla Marketing:

AI in BPO: How to utilize them to improve the customer experience

AI BPO can be utilized in a number of ways to improve the customer experience. By leveraging the power of AI, BPO companies can deliver personalized experiences, anticipate customer needs, and provide faster, more efficient service. These improvements can lead to higher customer satisfaction and loyalty, and ultimately, improved business outcomes.

Benefits of AI in BPO

AI (Artificial Intelligence) refers to a computer system's ability to perform tasks that normally require human intelligence, such as learning, reasoning, perception, and decision-making. These tasks include processes such as speech recognition, natural language processing, image recognition, and decision-making. These systems are designed to learn from experience (self-learning, if you will), therefore improving their performance over time, and adapting to new situations. They can be used in a wide range of applications, including healthcare, contact centers, finance, transportation, manufacturing, and more. AI is a rapidly growing field, and its potential impact on society and the economy is significant.

Topics: Call center outsourcing

The Evolution of Global BPO and its impact on Customer Experience

Global Business Process Outsourcing, or Global BPO, is an industry that has evolved quite a bit over the years. BPO is the practice of outsourcing certain business processes to third-party service providers, who are often located in countries with lower labor costs and specialized expertise. Often thought of as call centers, these providers actually offer a range of services, including customer support, technical support, data entry, accounting, workforce management, automated services, and more. Any process you have in your company, it's likely there is an option to outsource it.

Topics: Call center outsourcing

Offshoring Services: How to get clients with offshoring services

Outsourcing aspects of your business is beneficial in various ways. The cost and time savings is worth it for any business. Obtaining clients can be a difficult task anyway. Businesses of  the same category are in competition with each other and if you're just starting out it can be challenging to reach the same level of recognition that other established brands have. In order to begin obtaining a clientele, businesses need a combination of effective marketing, strong relationships, and high-quality services. Outsourcing to offshore services can provide these key characteristics. 

Topics: Offshore Call Centers

Service IT: The Future of Offshoring

Information Technology works to build communication networks, safeguard information and data, create databases, help with troubleshooting and ensure efficiency and security of various business information systems. Outsourcing service IT refers to the practice of hiring a third-party company to handle technology-related tasks. This can include services such as software development, data management, and general information systems maintenance. The outsourcing approach has become increasingly popular in recent years, as it is a way they have found to enjoy various services at reduced cost while accessing specialized skills and focusing on their core business model. Outsourcing costs are at their most reduced when business is moved offshore to developing countries.

Topics: Offshore Call Centers

Offshoring Call Centers: A look at the pros and cons of an offshore call centers

Offshore call centers are contact centers that businesses can outsource to that are located in countries outside of the United States. These offshore call center services typically exist in developing countries that allow for low operational costs. Overseas call centers have their benefits, but they also have their drawbacks.

Topics: Offshore Call Centers

Call Center Offshoring: Is call center offshoring the best option?

Determining whether or not trusting an offshore call center is the best option for your business depends on what your company prioritizes. Offshoring your call center operations has a great number of advantages, but it can also have some challenges.

Topics: Offshore Call Centers


17th annual awards will be presented on March 3 in Las Vegas.

MIRAMAR, FLORIDA – January 25, 2023 – Callzilla was named a Finalist today in the Contact Center or Customer service Outsourcing Provider of the year category in the 17th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards® and International Business Awards®. 

Benefits of offshoring: Why utilizing an offshore call center can be an advantage

Offshoring is the practice of moving a portion of a company's business process to a country overseas in order to take advantage of the lower costs. There are many benefits to this practice, with the reduction in cost being the main draw. Outsourcing allows companies to optimize their resources, expand their customer base and grow their business faster than if they were to tackle every aspect on their own. Offshore outsourcing creates a space for all of this to happen without the need for a large budget.

Topics: Offshore Call Centers

Outsourcing Contract Guide: The Different Types and Best Practices

Outsourcing services can be a cost effective way of meeting the needs of business operations without an internal source. Outsourcing a service is when a company hires a third-part to perform specific tasks outside of the regular company operations. A dedicated team will perform tasks for the hiring business without the need for a full training and hiring regimine to be completed by the hiring company. Outsourcing is a great way to lower costs, but a comprehensive outsourcing agreement and contract is a necessity for a quality outsourcing relationship. 

Topics: Call center outsourcing