The Callback function gives your customers the opportunity to hold their spot in line, without waiting on the phone. Callzilla can input this service into your IVR, prompting the customer to wait on the line or press any number for a call back. The customer can then hang up, and our system will hold their place in the queue. When a representative is available to take their call, our system will then automatically dial them back at the phone number they provided.
This feature can be input into any telephony system that utilizes an IVR. Callzilla can have the recording generated for the callback prompt, and our IT team will input the technology directly into the telephony platform.
Increase in customer satisfaction, improving the customer experience.